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Privacy, Terms and Conditions

Effective September 15, 2011

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the American Watercolor Society website. On some pages, you can submit a new membership application, renew an existing membership, or order products. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name, Address, Phone Number.

The Way We Use Information:

We use the information you provide about yourself when placing or renewing a membership or placing an order only to complete that transaction. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the emails we receive and to occasionally send information or notices that we deem to be of interest to members of the American Watercolor Society. Such addresses are not used for any other purpose and are not shared with outside parties.

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

We place a cookie on your PC when you login to your account to make membership changes or purchases.  That cookie is set to expire ten minutes after you log off.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access or Correct Your Information

You can access your personally identifiable information that we collect online and maintain. We use this procedure to better safeguard your information.

You can correct or update your personally identifiable information by sending us a request that credibly shows error.  Alternately, information regarding membership data can be changed by you online by logging in to your account.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 212-206-8986 or send us an email at info@americanwatercolorsociety.org.

PAYMENT POLICY

Accepted Methods of Payment
Credit Card (Visa, Master Card, Discover)
Check/Money Order

Credit Card Charges
Your credit card will be charged when you renew your membership or place your order. If you are making a purchase and we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address for Check/Money Order

American Watercolor Society
47 Fifth Avenue
New York, NY 10003

RETURNS, REFUNDS AND EXCHANGES POLICY

How to Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please email info@americanwatercolorsociety.org to request a refund and we may assign you a tracking number.
  2. Mail your returned item to:
         American Watercolor Society
         Returns Department (Tracking Number, if applicable)
         47 Fifth Avenue
         New York, NY 10003
  3. Include in your package a signed letter stating the reason for your return.

Exchanges

If you received the wrong or a damaged item it may be returned and exchanged for the correct item and you will not be subject to a restocking fee and you will not be charged a second shipping and handling charge.

SHIPPING POLICY

Carriers

We may use the carrier of our choice to deliver our orders. This may include USPS, FedEx, UPS, DHL.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping and Handling Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping and handling will be, and you will have a chance to not place your order if you decide not to.